Terms

The short version

• LivedSupport is a private record of your symptoms. It is not medical advice.
• You pay monthly or yearly, and you can cancel from Settings at any time.
• Your notes are yours. You can download or delete them whenever you like.
• Please use it for yourself, honestly, and don’t try to break it.

What LivedSupport is, and isn’t

LivedSupport sends you short check-in emails and keeps what you record in date order, so you can look back and explain what has been happening. Our guides and experiences are for general education. Nothing on LivedSupport is a diagnosis, treatment or medical advice, and nobody at LivedSupport reads or reviews what you record. It does not replace seeing a doctor.

If you’re worried about anything today, don’t wait for a check-in — call your doctor or go to urgent care. If it’s an emergency, call 911.

Who can use it

You need to be 18 or over and to use your own email address. Your account is for you alone.

Your subscription

LivedSupport costs $7.99 a month or $69 a year. Stripe takes the payment; we never see your card. Your subscription renews automatically at the end of each period until you cancel.

You can cancel from Settings at any time. Your access continues to the end of the period you have paid for.

14-day refunds. If you change your mind, email support@livedsupport.com within 14 days of your first payment, or of a yearly renewal, and we will refund that payment in full and end your subscription. We don’t refund monthly renewals or part-used periods after that. This doesn’t affect your other legal rights.

If a payment fails, you keep access for a week while you sort it out. If we ever change the price, we will email you before it applies to you, and you can cancel before then.

Your notes

What you record belongs to you. You can download a copy or delete everything from Settings. We only use your notes to run LivedSupport for you and, if you ticked the optional box, in combined statistics with your email address removed. The privacy notice explains exactly what we store, why, and for how long.

Fair use

Please don’t use LivedSupport to store anything unlawful, to pretend to be someone else, or to try to get into accounts, systems or data that aren’t yours. If you do, we may close your account.

If something goes wrong

We work hard to keep LivedSupport running and your notes safe, but we can’t promise it will never be unavailable or that an email will always arrive. Please don’t rely on a check-in email to remind you to seek care. Nothing in these terms limits any liability that the law doesn’t allow us to limit.

Changes to these terms

If we change these terms in a way that matters, we will email you before the change applies. The date at the top shows the latest version.

Contact

Questions about these terms? Email support@livedsupport.com. Please don’t describe symptoms in that email.